Frequently Asked Questions
Q: What are your products made out of?
A: All of our products are made of a 5052 Aluminum Alloy except for our Hoists, which are made of mild steel and powdered coated to prevent rust.
Q: Do you ship to my state/country?
A: We currently ship within the Contiguous United States. We can ship to Alaska and Hawaii, but would prefer the orders be placed over the phone. Our phone number can be found on the footer of this page.
Q: How much does shipping normally cost?
A: Anything ordered from our website will have a 20% flat rate shipping cost regardless or size, weight, or destination.
Q: How will you ship my order?
A: Typically anything under 100 lbs is shipped via UPS. If it is over 100 lbs or is a large product it will be shipped as freight on a pallet.
Q: I or my business do not pay sales tax. How can this be brought up in an online order?
A: Fortunately, if you are placing an order from a state other than California, sales tax already does not apply. However, If you are placing an order from California and have this request. Place your order over the phone. Our phone number can be found in the footer of this page.
Q: Do you offer installation on the parts I order?
A: J&M does offer installation on our parts as long as the vehicle is brought to our shop in Garden Grove, CA. Our exact address can be found on the “Contact Us” page.
Q: What is the maximum lift capacity of your hoist system?
A: Our hoists have a recommended max load of 350 lbs. They are designed for sewer machines, not manhole covers.